BigHand acquires nFlow Software Ltd

Big News: BigHand just announced that they acquired nFlow Software Ltd! This comes as quite a surprise as nFlow gaining ground in their competition with BigHand. With this move, BigHand strategically eliminates the competition from nFlow and establishes itself as the de facto digital dictation software (for Legal, +10-20 users).

It will be very interesting to see how this is going to play out in the Netherlands. nFlow is being represented on the Dutch market by dFlow while BigHand has been sold and supported by I.R.I.S. (formerly Morningstar Systems). The two companies where directly competing as such.



Jon Ardron (Chief Executive Officer, BigHand) wrote:

Last week I wrote to your firm to invite you to share your product suggestions and ideas about BigHand going forward. Many responses and ideas have since been flooding in, so thank you for taking the time to feed back your thoughts.

I mentioned in that letter that this is an exciting time for BigHand and that we would be looking to invest in order to enable improvements for our clients. I am delighted to announce that this week we have acquired nFlow Software Ltd, a leading innovator in the provision of digital dictation technology. The acquisition of nFlow takes our international client base to some 1,250 organisations and 117,000 users worldwide.

For some time the similarities in the approach of BigHand and nFlow have been clear, and when we identified a chance to accelerate our global strategy through acquisition we did not hesitate. nFlow quite rightly has a reputation for client responsiveness and product innovation that has led to it to become a leading supplier in the UK legal & professional services digital dictation sector. We knew both companies share a strong commitment to customer delivery, but as I have come to know Rob Lancashire – nFlow Managing Director - we have discovered a joint vision of open, flexible, and highly accessible voice productivity technology. We are all excited by the positive impact this will have on our customers. In fact, we already have some key technology announcements due within weeks that will benefit both nFlow and BigHand users regardless of what product they may be using.

Rob Lancashire will become Managing Director of a newly formed BigHand UK Legal & Professional Services Division. The new division is specifically designed to allow us to maintain the highest levels of customer responsiveness and innovation as we continue to expand internationally. As part of the new structure I have also created a new UK Healthcare Division, and following his success as BigHand’s UK Sales Director, James Kippenberger has been promoted to Managing Director UK Healthcare. 

Jonathan Carter has decided to leave the group following these structural changes and a refocusing of corporate strategy. However he will remain involved in a consultancy capacity in the coming months. Many of you will know Jonathan and I would like to thank him for his significant contribution over many years and wish him well for the future.

We have not discounted further acquisitions designed to benefit our clients. In the meantime if you have any questions about the deal, please feel free to call me on +44 (0)20 7940 5943 or email at Jon.Ardron@BigHand.Com. As a client, I would like to thank you for helping us to make this investment possible.



It seems that I am one of the first to blog about this news. BigHand has not even mentioned anything on their own website yet - they could use a new web-marketing strategy...

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Bram Braakman • 6 April 2010
Archived under: News


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